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Service Level Agreement Example Software

In addition to defining the services to be provided, the contract should also document how the services are to be monitored, including how the data is collected and disclosed, how often it is verified and who is involved in the verification. The purpose of this SLA is to specify the SaaS service requirements as defined below: “One of the contractual issues within a telecommunications service provider environment is the underlying contract that specifies service level agreements (SLAs). This is important because there are often recoveries that allow the customer to punish the telecommunications company or use it as a reference to decide whether services should be transferred elsewhere. ” – Ronald Bartels, Network Service Level Agreement (SLA) Management within a telecommunications company Contains a brief introduction to the agreement, in terms of parts, service and duration of the contract. Example: As a web hosting service provider, run this checklist if you need to create a new SLA with a client. It will help you sketch out all the services such as managed phone support, troubleshooting, software and security updates, system backups, and anything else needed…